For anything urgent, call. The phone is answered 24 hours a day and you will speak to the engineer. For everything else, the form is fine and we will come back to you.
Which fixtures are affected, and whether it is one or several
Whether water is slow, fully blocked or overflowing
Whether it has happened before, and how often
Whether the property is a house, a flat or commercial premises
Where the drains can be accessed, and any parking restrictions
Is it an emergency right now?
If wastewater is backing up into the property, stop using every tap, toilet and appliance immediately, including anything on a timer, and call. Keep people and pets away from anything that has come out of a foul drain.