Blocked drains in London, sorted properly.
Drain unblocking, jetting, CCTV surveys and repairs across London, with plumbing alongside. The phone is answered 24 hours a day, you speak to the engineer rather than a call centre, and the cost is discussed before we attend.
- 5.0 from 57 Google reviews
- Answered 24/7
- Domestic & commercial
- Answered 24 hours a day
Talk to the engineer, not a call centre
Nights, weekends and bank holidays. Describe the symptoms and we will tell you what it sounds like.
- Cost discussed before we attend
- We’ll tell you if it may be Thames Water’s
- Domestic & commercial
Every review is five stars
Including nights, weekends and bank holidays
No call centre and no scripted triage
Read our reviews
What’s the problem?
You do not need to know the technical name for it. Start with what you can see.
Drainage services across London
Every service below has its own page explaining what causes the problem, how we deal with it and what it means for you.
Blocked drains
Sinks, toilets, gullies and main drains cleared, with the cause identified rather than guessed.
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Blocked outside drains
Overflowing gullies and blocked manholes or inspection chambers, cleared and explained.
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Blocked toilets
Toilets that will not flush, or that fill up and will not drain, cleared without damaging the pan or the soil pipe.
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Blocked kitchen sinks
Kitchen sinks and waste pipes blocked with grease, cleared properly rather than just poked through.
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Blocked baths & showers
Standing water in the bath or shower tray, and slow bathroom basins, cleared at the cause.
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Emergency drainage
Sewage backing up, drains overflowing, or a home or business you cannot use until it is fixed. Phone answered 24/7.
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Drain jetting
Scours grease, silt, scale and roots off the pipe wall, rather than just making a hole through the blockage.
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CCTV drain surveys
See the inside of the pipe: recurring blockages, pre-purchase checks, insurance and subsidence claims.
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Drain repairs
Cracked joints, root damage and collapsed sections, repaired without digging where the pipe allows.
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Commercial drainage
Restaurants, pubs, offices, landlords and managing agents: planned maintenance and out-of-hours call-outs.
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Plumbing services
Leaks, taps, traps, toilet cisterns and waste pipes: the plumbing that often comes with a drainage job.
- Read more
Why people call us back
The phone is answered
24 hours a day, including nights, weekends and bank holidays. A drainage emergency at 2am is still answered by a person who can tell you what to do right now.
You speak to the engineer
No call centre, no scripted triage, no message passed on. The person you describe the problem to is the person who deals with it.
The cause, not just the clearance
Pushing a rod through a blockage can get the water moving, but if the build-up is left in the pipe it can soon block again. We would rather clear it properly and tell you what caused it.
Straight answers on who pays
If the evidence suggests the blockage is Thames Water’s responsibility, we will tell you, even though it costs us the job. It is your money, not ours.
Drainage has a reputation problem and most of it is earned. Read how we try to do it differently, or see what customers have said.
Not every blocked drain is yours to pay for
Since 1 October 2011, drains shared with neighbouring properties, and the section of drain beyond your boundary that connects to the public sewer, have generally been Thames Water’s responsibility rather than the householder’s. There are exceptions, so it is worth checking before you pay anyone to clear a blockage. If it looks like Thames Water’s, we will tell you.
How it works
Tell us what is happening
Call, describe the symptoms and give us your postcode. You do not need to diagnose it. We will tell you what it sounds like and what to do in the meantime.
Know the cost before we come
We discuss the basis of the charge on the phone, before anything is arranged. If the job is likely to be Thames Water’s, we will say so instead.
Cleared and explained
We clear the blockage, tell you what caused it, and say honestly whether it is likely to come back, and what would stop it if so.
What customers say
Areas we cover
From west London out through Hillingdon, Richmond and Kingston into Surrey and the Thames Valley. Check your postcode below, or browse the areas we work in.
Are we local to you?
Enter your full postcode. Nothing is sent anywhere; it just checks against our coverage list.
or
Skip the typing07923 933671Answered 24 hours a day, including tonight.Coverage is checked against the areas we publish. It is not a booking, and it does not promise a time.
Where we work
These are 12 of our 34 area pages, which between them cover 84 towns and neighbourhoods. See every area we cover, or call and ask about your postcode.
Questions people ask before calling
The things people want settled before they pick up the phone. If yours is not answered here, ask us on the call and we will tell you straight.
How much does it cost to unblock a drain in London?
It depends on where the blockage is, how accessible it is, what is causing it and what time of day the work is done. A blocked basin trap and a collapsed drain at the far end of a long garden are not the same job. We will not quote a headline figure on a website that turns into something else on the doorstep. Call, describe the problem, and we will tell you the basis of the charge before anything is arranged.
Who is responsible for a blocked drain, me or Thames Water?
It depends where the blockage is. Pipes within your property boundary that serve only your property are normally yours. Since 1 October 2011, drains shared with neighbouring properties, and the section beyond your boundary that connects to the public sewer, have generally been Thames Water’s responsibility, although there are exceptions, such as pipes connected after July 2011 or the shared drainage within a block of flats. If the evidence points to their side, we will tell you, so you can report it to them instead of paying someone to clear it.
Do you really answer the phone at night?
Yes, 24 hours, seven days, including bank holidays. You will get a person, not a message service. If your problem can safely wait until morning at a lower cost, we will tell you that too.
Which areas do you cover?
West and south-west London, Hillingdon, Richmond, Kingston, and out into Surrey and the Thames Valley, 84 towns and neighbourhoods in all, grouped into 34 area pages. The full list is on the areas page, and the postcode checker on this page will tell you straight away whether your postcode is covered. If you are outside the area we cover, we will say so rather than waste your time.
Can you tell me why it keeps blocking?
Usually, yes. What comes out of the drain and how it behaves while being cleared tells us a lot. Where it does not, or where the same drain has blocked before, a CCTV survey is the way to find out rather than guess, and it is often cheaper than paying for the same drain to be cleared again and again.
Do you work on flats and shared drainage?
Yes. Shared soil stacks and shared drains are common in converted London houses, and they need clearing from the right access point, because doing it from the wrong one can push waste into a neighbouring flat. Tell us if the property has been converted into flats when you call.
Blocked drain? Let’s get it sorted.
Call and speak to the engineer, 24 hours a day, including tonight.